What is your shipping policy?
Updated 2 months ago
Domestic Shipping Estimates
UPS Ground: Delivery after 2-10 business days in transit*
UPS 3-Day Select: Delivery 3 business days in transit*
UPS Second Day Air: Delivery after 2 business days in transit*
UPS Next Day Air: Delivery after 1 business day in transit*
*Business days are Monday-Friday, excluding holidays and weekends. The day an order is placed or fulfilled does not count as transit day. Please allow approximately 2-3 business days for order fulfillment in most cases.
**Delivery times are approximate for delivery to most US States. Delivery estimates are not guarantees of order delivery dates.
We can’t currently ship to PO Boxes but are working on a solution and hope to offer this option in the near future.
We will only refund shipping charges on orders if we sent the wrong item or the item sent was damaged. We are not responsible for delays in the UPS or USPS delivery networks.
While we make every attempt to ship your order in a timely manner, we do not have control over the final delivery date of your package.
We are not responsible for lost or stolen packages, especially with Proof of Delivery.
We can not cancel or edit orders after they are placed.
Prior to checking out, please visit the UPS website for more information on their service levels and advisories: UPS Holiday Schedule and Cut Off Dates | UPS Service Type Definitions | UPS Help Center
Free Shipping Offer: Orders with a subtotal of $175.00 or more, and after all discounts are taken, are eligible for free UPS Ground service shipping to destinations in the US where UPS Ground shipping is available, for a limited time. This discount is automatically taken at checkout. No promo code necessary. During a Free Shipping promotion, the discount is only eligible for UPS Ground shipping to destinations in the US where UPS Ground shipping is available. This offer is not valid for international shipments to locations outside of the US.
If your order was placed before our shipping cut off time of 12pm EST on normal business days (Monday – Friday, excluding company holidays), it may be shipped the same day. We will make every effort to ship your order within one to three business days, but we cannot guarantee that orders will ship within one business day. We do not offer Saturday delivery and we do not ship orders on Saturdays, Sundays, or holidays. Please contact our customer service team with questions about estimated shipping dates.
If you require your order to be delivered by a specific date, we strongly advise you to select an air or express service for your shipping method, such as Next Day Air or Second Day Air. Ground and 3rd Day Select service shipments may experience additional delivery delays and UPS does not guarantee the delivery date for Ground service. UPS offers an excellent tool for estimating delivery dates on their website. Please review the information above or visit https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=SubNav
For greater control over delivery options to your location, we highly recommend UPS My Choice, a free service from UPS. My Choice users can change delivery locations while their packages are in transit, reschedule deliveries, and receive helpful tracking notifications from UPS. Visit the UPS website to learn more and sign up for My Choice: https://www.ups.com/mychoice/welcome.html
We can not cancel or edit orders after they are placed.
Please note, we ship primarily from Annapolis Junction, Maryland. Orders including HOBO Go products may ship in multiple packages. Tracking numbers will be provided via email for each individual shipment.
Shipping costs are provided directly from UPS.com and are based on a number of factors, including the service type, delivery location, distance from the shipping location, and dimensional weight of the package. UPS calculates dimensional weight by assessing the weight of the package contents and the size of the package. HOBO Bags is not responsible for lost or stolen packages once delivery has been confirmed by the carrier, including instances where photo evidence of delivery is provided.
When will I receive my order?
Updated 10 months ago
It can take up to 2-3 business days to process an order before it ships out. Once your order ships, you will receive an email with a UPS tracking number.
Do you offer expedited shipping?
Updated a year ago
We offer expedited shipping based on location. In checkout, please enter the preferred shipping address to view all methods available for your location. Typically, expedited orders placed before 12pm EST M-F are shipped the same day.
Can shipping costs be adjusted for an order?
Updated a year ago
We get our shipping rates directly from UPS. If you’re facing unexpectedly high shipping costs, contact us after placing your order.
How can I ensure delivery by a specific date?
Updated a year ago
We strive to ship out orders promptly. It takes 1-3 business days to process an order. For specific delivery timing requests, please understand that once an order ships, you will receive an email with a tracking number. The actual shipping date may vary and we appreciate your patience.
*Due to a high volume of orders currently being processed, there may be a slight delay in the fulfillment of your order.
Do you offer international shipping?
Updated 6 months ago
We ship to select countries outside of the United States*. Please note, it can take 5 or more business days to process international orders before they ship.
*Shipping is dependent on the country. For more information, please reach out to a customer service agent. We currently do not ship products from our HOBO Go line internationally and do not accept returns outside of the United States.
Do you offer free shipping?
Updated a month ago
We offer free UPS Standard shipping on domestic orders with a total of **$175 or more, after all discounts have been applied.
**This applies to the total of 175.00 or more after all discounts and promotions have been applied.
Do you ship to military bases?
Updated a year ago
We do ship to military bases! But, please note that orders sent to APO, DPO, FPO military address are shipped via USPS and delivery may take up to three weeks.
Do you ship to PO boxes?
Updated 10 months ago
No, we can’t currently ship to PO Boxes but are working on a solution and hope to offer this option in the near future.